Privacy Policy

Introduction

Biotech Lifestyle ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our telehealth services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

Personal Information

We may collect personally identifiable information, including:

• Contact Information: Name, email address, mailing address, phone number
• Account Information: Username, password, account preferences
• Payment Information: Credit card numbers, billing address
• Identity Verification: Date of birth, government-issued ID

Protected Health Information (PHI)

As a telehealth provider, we collect Protected Health Information as defined by HIPAA:

• Medical history and health conditions
• Current medications and allergies
• Treatment plans and prescriptions
• Communications with healthcare providers
• Lab results and diagnostic information

Important: Your PHI is protected under HIPAA. See our Notice of Privacy Practices.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our telehealth services
• Process transactions and send related information
• Facilitate consultations with healthcare providers
• Fulfill prescriptions through our pharmacy partners
• Send administrative information and updates
• Respond to your comments, questions, and requests
• Monitor and analyze usage trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

Disclosure of Your Information

We may share your information in the following situations:

Healthcare Providers

We share your health information with licensed healthcare providers in our network who provide medical consultations and treatment recommendations.

Pharmacy Partners

When prescriptions are issued, necessary information is shared with our licensed pharmacy partners to fulfill your medication orders.

Service Providers

We may share information with third-party vendors who perform services on our behalf, including payment processing, data analysis, and hosting services.

Legal Requirements

We may disclose your information when required by law, to respond to legal process, to protect our rights, or to enforce our terms.

Data Security

We implement appropriate technical and organizational security measures:

• 256-bit SSL/TLS encryption for data in transit
• Encrypted storage for data at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection

Your Privacy Rights

Access and Correction

You have the right to access, correct, or update your personal information at any time through your account settings or by contacting us.

Deletion

You may request deletion of your personal information, subject to certain exceptions such as legal retention requirements for medical records.

Opt-Out

You may opt out of receiving promotional communications by following the unsubscribe instructions or by contacting us directly.

California Residents (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete, and the right to opt-out of sales. We do not sell your personal information.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.